Terms & Conditions

Direct2Hub – Terms & Conditions

1. Product color, design, or variant will be dispatched based on stock availability. Specific color or variant requests cannot be accommodated.

2. Customers may cancel a maximum of 3 orders within a calendar month. Exceeding this limit may result in temporary or permanent account restrictions.

3. Product images and videos are for reference purposes only. Actual products may vary slightly in color, packaging, or appearance.

4. Unless explicitly stated on the product page, no warranty or guarantee is provided on any product.

5. Direct2Hub does not claim any product to be branded unless clearly mentioned in the product description.

6. Minimum Order Value (MOV) is ₹2,500 for all customers.

7. Courier and shipping charges are additional and are not included in the product prices unless specifically mentioned.

8. Delivery Damage Protection is available as per Direct2Hub's Damage Protection Policy. Eligible claims will be processed only if all claim requirements are fulfilled.

9. Any verbal abuse, threats, harassment, or inappropriate behavior towards Direct2Hub employees, representatives, or partners may result in immediate suspension or permanent termination of services.

10. Customers must use Direct2Hub only for lawful business purposes and comply with all applicable laws and regulations.

11. Self Pickup Orders: Customers collecting orders directly from the pickup location must thoroughly inspect all products before leaving. Once the goods have been collected, no return, replacement, or exchange requests will be accepted.

12. Courier Orders: If a product is received damaged, customers must report the issue according to the Delivery Damage Protection policy within the specified claim period.

13. Direct2Hub reserves the right to modify, suspend, discontinue, or terminate any service, feature, pricing, or policy at any time without prior notice.

14. Direct2Hub reserves the right to refuse service, reject orders, or restrict customer accounts at its sole discretion.

15. Customers may choose Self Pickup wherever the facility is available. Pickup availability depends on the fulfillment location.

16. For Courier Deliveries: Customers must record a continuous 360° unboxing video starting before opening the parcel until all products are completely visible. Claims for missing, incorrect, or damaged items without a complete unboxing video will not be accepted.

17. Return, replacement, or refund requests will be processed only in accordance with Direct2Hub's Return, Replacement, and Delivery Damage Protection policies.

18. Direct2Hub reserves the right to revise these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of the updated Terms & Conditions.

19. All product images, videos, demonstrations, and promotional materials are intended for reference purposes only.

20. Direct2Hub is committed to supplying high-quality products sourced from trusted manufacturers and suppliers. Customers are strongly encouraged to order a sample before placing a bulk order to evaluate the product's quality, color, design, variant, size, material, finish, packaging, and overall suitability for their business.

    By placing a bulk order without first purchasing a sample, the customer acknowledges and accepts the product specifications. After successful delivery, Direct2Hub will not entertain any claims, returns, replacements, refunds, or compensation requests based on product quality, color, design, variant, size, material, finish, packaging, or personal expectations. Customers are expected to verify these aspects through a sample order before making bulk purchases.

    This condition does not affect claims that are eligible under Direct2Hub's Delivery Damage Protection Policy or cases where an incorrect product has been shipped due to Direct2Hub's error.