Refund Policy
Refund Policy
Effective Date: April 4, 2026
At Direct2Hub.com (“Direct2Hub”, “we”, “our”, or “us”), we are committed to providing a safe and reliable buying experience. This Refund Policy explains the conditions under which refunds are provided.
1. Eligibility for Refund
Refunds are applicable only in case of product damage during delivery.
We do not offer refunds for:
-
Change of mind
-
Incorrect product selection by the buyer
-
Minor variations in product appearance
2. 100% Damage Protection
We provide damage protection on all orders.
If your product is damaged during delivery,
you are eligible for a refund of up to 100% of the order value, based on the extent of damage.
3. Mandatory Proof (Unboxing Video)
To claim a refund, you must provide:
-
A clear unboxing video
-
The video must start before opening the package
-
The package and shipping label must be clearly visible
-
The damaged product must be clearly shown
⚠️ Without a proper unboxing video, the refund request may be rejected.
4. Refund Evaluation
Once your request is submitted:
-
Our team will review the video evidence
-
We will assess the percentage of damaged goods
-
The refund amount will be decided accordingly
5. Refund Processing Time
-
Approved refunds will be processed within 2 working days
-
The amount will be credited to the original payment method
6. Important Notes
-
Refund is only applicable for damage during transit
-
Claims must be raised within 24 hours of delivery
-
We reserve the right to reject claims if proof is insufficient or invalid
7. Contact for Refund Requests
For refund requests, contact us:
📧 Email: support@direct2hub.com
By placing an order on Direct2Hub.com, you agree to this Refund Policy.